We exist because
people deserve
better.
The Only Support Coordination was born from a simple belief: every person living with disability deserves a support team that truly shows up. Not just on paper. In real life, in hard moments, and in the celebrations too. We also match your preferred mode of communication so support feels clear, accessible, and respectful from the start.
Our Story
Built from lived experience
The Only Support Coordination was founded after witnessing firsthand how fragmented and impersonal the NDIS system could feel for families navigating it alone. We knew there had to be a better way.
We started small — with a commitment to do things differently. No revolving door of coordinators. No copy-paste support plans. Just real, consistent relationships built on trust, expertise, and genuine care for each person's life.
Today, our team of specialist coordinators, behaviour support practitioners, and recovery coaches brings that same founding spirit to every participant we work with — across every state in Australia.
The Founding Team
NDIS Specialist Practitioners
"We started this because we were frustrated. Families were falling through the cracks of a system that was supposed to help them. The Only Support Coordination exists to close those gaps — one person at a time."
What drives us
Our values
Authentic Delivery of Service
Continuity of support from the start of your engagement throughout your whole engagement with our service. Ensuring there are no gaps.
Real Expertise
Our team are qualified practitioners, social workers, psychologists, nurses, with deep specialist knowledge across complex disability and mental health. This extends to our support staff on the ground.
Building Capacity
We work to make ourselves less needed over time. True support means building your confidence and independence.
Amplifying Your Voice
You are the expert on your own life. We advocate fiercely so that your goals, preferences and rights are heard and respected at every level.
Cultural Respect
We are committed to respectful, ethical, and constructive communication at all times. We do not tolerate disrespect, misleading conduct, undue direction, or disregard for agreed boundaries. Continued breaches may result in a review and potential withdrawal of support, in line with our organisational policies and the code of conduct in your service agreement.
Boutique Quality
We keep our caseloads intentionally small. Every participant deserves our full attention once your referral form reaches our team.
Credentials & compliance
Registered, accredited & accountable
NDIS Registered
Fully registered provider under the NDIS Quality & Safeguards Commission
NDIS Practice Standards
Audited and compliant with all NDIS Practice Standards & Code of Conduct
PBSP Registered
Behaviour support practitioners registered with the NDIS Commission
APHRA Registered
Registered health practitioners supporting eligible services where required
TAC Registered
Registered to support eligible TAC participants and referral pathways
Our promise to you
What you can always expect
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A response within 24 hours
We never leave you waiting. Every call, email or referral is acknowledged within one business day — no exceptions.
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Your dedicated support staff
Your support staff work with you on the ground, helping you move toward your goals with practical, consistent support.
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Transparent, jargon-free communication
We match your preferred mode of communication and explain everything clearly and honestly. No confusing NDIS language, no hidden processes.
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Your goals, your pace
We follow your lead. Support looks different for everyone, and we adapt to what works for your life — not a generic template.