Feedback and Complaints
You can tell us when something is working well, when something needs to change, or when you have a concern. Your feedback helps us improve.
You can speak up safely
If something isn't right, you can tell us. Raising a concern or making a complaint will never affect the support you receive.
You can ask someone you trust, including an advocate, family member, guardian or support person, to help you make a complaint or share feedback.
Choose the option that works best for you
- Call us on 0406 969 689
- Email connect@theonlysc.com.au
- Choose a feedback form or complaints form
- Ask our team to assist you to complete this step
What happens next
We will acknowledge your feedback or complaint, listen to what happened, and explain the next steps clearly.
We will keep you informed and work with you to resolve the concern wherever possible.
External complaints
You can also contact the NDIS Quality and Safeguards Commission if your concern is about NDIS supports or services.